No, we cannot revoke the processing payment. Kindly wait for 7-10 working days once your refund request has been submitted.
Notes: Some of the currency‘s balance is refundable to the bank.
Kindly contact our KALEOZ Support if you have any inquiries.
- Why choose KALEOZ?
- How do I sell items on KALEOZ?
- How do I withdraw my earnings?
- Can I change my account currency?
- Changing my email address and/or mobile phone number
- Why is my KALEOZ account suspended?
- How do I reset my password?
- How do I enable KChat message notifications?
- How do I change my region setting?
- How do I edit my account information?
- I’ve made my payment via bank transfer but my order is still unpaid.
- How do I cancel an order that has already been paid for?
- How do I verify my phone number?
- How do I unlink my SNS account? (Facebook/Twitter/Google/VK/QQ)
- Why my KALEOZ account is locked?
- Why do I have to submit a selfie with ID card for seller verification?
- How do I register for a KALEOZ account?
- KALEOZ Customer Service and Support Contact Guide
- How do I check my KALEOZ balance?
- How do I leave a message for KALEOZ? What is Support Message?
- What is KALEOZ Account Balance?
- How do I change my username?
- How do I change my password?
- How do I check my purchase history?
- Can I have multiple KALEOZ accounts?
- How do I delete my account?
- How do I cancel the account deletion request?
- Why I don't receive notification emails from KALEOZ?
- How to whitelist KALEOZ in Gmail?
- FAQs: What should I do if an order has been placed but selected on the wrong payment option?
- FAQs: KALEOZ Account Identity Verification
- How to link your social media accounts to KALEOZ?
- What should I do if my KALEOZ account shows suspended?
- How can I attach an image in KALEOZ LiveChat?
- How can I rate a KALEOZ LiveChat conversation?
- KALEOZ Gift Card FAQ
- How do I contact a seller?
- Paying for your order with Cryptocurrency on KALEOZ
- How do I make a purchase on KALEOZ?
- How do I top up my KALEOZ balance?
- I haven't received my paid order, but seller marked it as delivered
- What happens if I have not received my order? Can I ask for a refund?
- Can I request a refund for my payment?
- I have successfully cancelled an order. Where are my funds now?
- How do I identify a good seller?
- How do I rate a seller?
- What payment methods does KALEOZ support?
- I paid for my order. What should I do now?
- How do I pay for my order with my KALEOZ balance?
- When should I click "Confirmed received"?
- Why did my payment attempt fail?
- What happens if the order is not paid within the given time?
- Can I make orders from multiple different sellers in my shopping cart and check them out all at once?
- What can I do if the products or services delivered is different from the description?
- Why I can't top up my KALEOZ balance?
- Why can't I purchase products from certain games on KALEOZ?
- Refund and Replacement Policy for Incorrect ID Submissions
- How do I cancel my unpaid order?
- How do I check my order details?
- Am I eligible for the in-game first-time top up bonus?
- How do I pay using ShopeePay on KALEOZ?
- How to pay via FPX Online Banking [MYR] in KALEOZ?
- Offline Payment by Internet Banking Transfer, ATM Transfer and Cash Deposit Machine
- How do I pay using Touch n Go eWallet on KALEOZ?
- What are Payment Processing Fees?
- Why is the transaction amount charged on my bank account/e-wallet different from the amount shown on my order?
- How do I track my order status?
- Paying with Razer Gold Wallet in KALEOZ
- Topping up your KALEOZ Balance with a Razer Gold prepaid card
- I did not get any SMS verification codes when processing payment. What can I do?
- How do I manually request a refund for an order I already paid for?
- Is there a limit for how many items I can add to my shopping cart?
- Paying via Razer Cash with 7-Eleven/Physical Store
- Is there a limit to the payment amount for a single order?
- I paid for my order, but why is my order status still not paid?
- Can I cancel the balance refund request while it's under processing?
- How to partially refund an order?
- FAQs: Credit/Debit card payment attempts failed
- Payment via Stripe (Credit/Debit Card)
- How to request a refund for Stripe Payments (Credit/Debit Card)?
- When should I expect my refund?
- How do I check the seller last active time?
- How to make payment via Boost e-wallet [MYR] in KALEOZ?
- How to pay using Skrill in KALEOZ?
- How to pay using Maybank QRPay in KALEOZ?
- How to make payment via VISA&MasterCard [MYR] in KALEOZ?
- How to pay using Rabbit Line Pay (THB) in KALEOZ?
- How to pay using PromptPay Bank Transfer (THB) in KALEOZ?
- How to pay using TrueMoney E-wallet (THB) in KALEOZ?
- How to pay using Kasikorn Bank [Offline Payment] in KALEOZ?
- How to pay using DuitNow QR Code in KALEOZ?
- How to pay using PayNow [SGD] in KALEOZ?
- How to pay using GCash [PHP] in KALEOZ?
- How to pay using QRIS [IDR] in KALEOZ?
- How to pay using Bakong KHQR [USD] in KALEOZ?
- How to pay using Paysafecard in KALEOZ?
- How to pay via AXS Kiosk [SGD] in KALEOZ?
- How to pay using Pi Pay [USD] in KALEOZ?
- How to pay using OneCard in KALEOZ?
- Can I combine KALEOZ Balance with other payment methods to pay for an order?
- How do I get the KALEOZ gift card pin that I purchased from SEAGM?
- Why is my order status "Unpaid" despite deduction from my card?
- Why is my Cryptocurrency payment successful but my order still shows waiting payment?
- Why is my account still suspended even though KALEOZ support has removed the suspension?
- How to pay using Dana [IDR] in KALEOZ?
- How to pay using Neosurf in KALEOZ?
- How to pay using E Money [USD] in KALEOZ?
- How to pay using Acleda Bank [USD] in KALEOZ?
- How to pay using AMK Bank [USD] in KALEOZ?
- How to pay using Vietcombank online banking [VND] in KALEOZ?
- How do I check seller's reputation?
- Why is my order marked "Expired"?
- How to check your Payment Order Number in KALEOZ?
- Why do I got charged more than the merchant's total price when I used the Stripe Credit/Debit Card to pay for the order?
- Why do I got charged more than the total price when I used the Cryptocurrency to pay for the order?
- Why does my Stripe Credit/Debit payment keep getting rejected?
- When will I receive my refund for rejected Stripe Credit/Debit payment?
- How to pay using iDEAL [EUR] in KALEOZ?
- How to pay using Bancontact/Mister Cash [EUR] in KALEOZ?
- How to pay using EPS (Netpay) [EUR] in KALEOZ?
- How to pay using Boleto [BRL] in KALEOZ?
- How to pay using Payco [KRW] in KALEOZ?
- How to pay using Samsung Pay [KRW] in KALEOZ?
- How to pay using Lawson [JPY] in KALEOZ?
- How to pay using FAST [SGD] in KALEOZ?
- How to pay using FamiPay Ewallet [JPY] in KALEOZ?
- How to pay using Pipay [USD] in KALEOZ?
- How to pay using Brazil Itau Bank [BRL] in KALEOZ?
- How to pay using Oncash Korea [KRW] in KALEOZ?
- How to pay using Brazil Banco do brazil [BRL] in KALEOZ?
- How to pay using KakaoPay [KRW] in KALEOZ?
- How to pay using MyBank [EUR] in KALEOZ?
- How to pay using Permata Bank [IDR] in KALEOZ?
- How to pay using LinkAja [IDR] in KALEOZ?
- Sales Tax and Service Tax (SST)
- Prohibition of Illegal Activities for Sellers
- Seller Rules and Regulations
- Seller Withdrawal Fees
- Becoming a seller on KALEOZ
- The Premium Seller Programme
- Seller Level Rating and Sales Fees
- Seller Assistant FAQ
- Why is my withdrawal transaction delayed?
- Becoming a trusted/reputable seller
- Creating an item listing
- How do I edit my product information?
- What should I include in my item descriptions?
- Sales Order Status Guide and Overview
- How do I contact a buyer?
- I accidentally clicked on “Delivered” without delivering the order. What can I do?
- I delivered the order to the buyer but the buyer insists that they did not receive the item(s). What can I do?
- How do I refund/cancel an order to the buyer?
- How do I proceed with withdrawal verification?
- Duplicate Listings Policy
- What is auto-reply and how do I setting it up?
- How do I view my account transaction history?
- How do I setup quick replies and use it in KChat?
- Can I request for KALEOZ to make a new game listing if I can't find it on the website?
- Uploading delivery proof in the Order Log section
- I have delivered the order but the buyer did not confirm the delivery.
- Is there a notification when new orders come?
- How long should I keep the delivery proof?
- What should I do to an abusive review?
- How to duplicate an item listing? What is the "Duplicate" option?
- What is the "Close Store" feature?
- How do I respond to a buyer review?
- 5 Tips for KALEOZ sellers
- Product Promo Feature
- How do I check a buyer's purchase history?
- Where do I edit my bank account details?
- Why I can't submit a seller application?
- Do I have to register a Rapyd account to withdraw my income?
- What do I need to provide for the Know-Your-Customer (KYC) verification?
- How do sellers bind with multiple withdrawal bank accounts?
- How do I set the purchase limit for my listings?
- What shall I do before delivering the orders?
- Why my seller application has been rejected?
- How to use Multiple Edits feature to manage bulk product listings?
- Boosting Service: Extending Delivery Time to 7 Days
- Game Account Selling Policy
- A Guide to PUBG Mobile UC: How to Get UC and What You Can Buy?
- Where can I find my User ID for Whiteout Survival?
- Where can I find my User ID for Honor of Kings?
- Where can I find my Role ID for Hello Café?
- Where can I find my User ID for Ace Racer?
- Where can I find my Account ID for Puzzles & Survival?
- How to Redeem a Roblox Gift Card?
- How do I retrieve a CD-Key/Pin/Code?
- How to find my Sausage Man ID?
- How to find my PUBG Mobile Player ID?
- How to find my Game ID for Bullet Angel?
- How to find my Free Fire ID?
- How to find your User ID & Zone ID in Mobile Legend: Bang Bang (MLBB)?
- How to find my Business Registration No. for Counter:Side?
- How to buy Genshin Impact Genesis Crystals?
- How to buy EOS RED Diamonds at the lowest price?
- How to buy Identity V Echoes?
- How to find my RID and Server for MU Archangel?
- How to check The Legend of Neverland Character ID？
- Alchemy Stars - What are the uses of Lumocrystals?
- How to find my Bigo ID and Verification code for Bigo Live?
- Where to find my WeSing ID?
- How to buy Be The King: Judge Destiny Gold?
- How to check Honkai Impact 3 User ID?
- How to check Dragon Raja SEA User ID?
- How to check Dynasty Warriors: Overlords Character ID?
- How to find my User ID for Ulala: Idle Adventure?
- How to find my Space ID for Super Sus -Who Is The Impostor?
- How to check New Soul Land (SEA) User ID?
- How to buy TikTok (Dou Yin) Coin?
- How to buy Chimeraland Amber?
- FAQs: Purchasing Genshin Impact Genesis Crystals
- How to find my Role ID for Cloud Song: Saga of Skywalkers?
- How to find my Character ID for Naruto: Slugfest-X
- How to buy Elelive Elecoins?
- How to buy Legacy of Discord Diamond?
- How to find my Mango Live user ID?
- How to find my Onmyoji Arena Player ID
- How to find User ID in Ragnarok X: Next Generation?
- How to find my Player ID for Tom and Jerry: Chase?
- How to buy Slam Dunk Mobile Point?
- How to buy Asphalt 9: Legends Tokens?
- How to buy Free Fire Max Diamonds?
- Where's my Player ID for Alchemy Stars?
- How to find my Lita ID?
- How to find my Super Mecha Champions User ID?
- How to find my MICO ID?
- How to find my Kumu Live User ID?
- How to find my Yalla Live User ID?
- How to find Jade Dynasty: New Fantasy User ID and Role ID?
- How to find PUBG: New State Mobile Account ID?
- How to buy Fantasy Town Ruby?
- How to find Apex Legends Mobile Player ID?
- How to find my Character ID in Laplace M SEA?
- Where's my Eclipse Isle User ID？
- How to buy DC Worlds Collide Diamonds?
- How to find My Hero ID in My Heroes?
- How to find LifeAfter Account ID?
- How to check The Lord of the Rings: Rise to War UID？
- How to buy Top Mech: Future Wars Gold?
- How to find Ragnarok:The Lost Memories UID?
- How to find my ZEPETO ID?
- How to find Ys 6 Mobile Role ID?
- Where to find my User ID for Nimo TV?
- Where to find my Player ID for Teen Patti Gold?
- How to find my Likee ID?
- Where to find my WeTV ID?
- Where to find my Role ID for Never After?
- How to find Auto Chess User ID?
- Where is my Mirage: Perfect Skyline User ID?
- How to find DDTank Origin Account ID?
- Where is my User ID for Ludo Club?
- How to find Player ID in Seven Mortal Sins X-TASY?
- How to buy Omega Legends Gold?
- How to find DC Worlds Collide Player ID?
- How to find Flash Party ID?
- How to find Hyper Front Role ID?
- Where is my Player ID for Tower of Fantasy?
- How to find my Business Registration No. in Counter:Side - SEA?
- How to find Monkey King: Arena of Heroes Character ID & Server?
- Where to find my MU Origin 3 Role ID?
- How to find my MeMe Live ID?
- How to find MU Origin 2 User UID?
- How to find Lords Mobile IGG ID?
- How to find character ID in Dynasty Warriors: Overlords (SEA)?
- Where to find my Heroes Evolved Player ID?
- How to find Character ID in Knives Out?
- How to find Thetan Arena User ID?
- Where to find my Light of Thel: Glory of Cepheus (SEA) user ID?
- Where is my Perfect World Mobile user ID and character ID?
- How to find Tantan ID?
- How to find Torchlight: Infinite Character ID and Name?
- Where to find my User ID for Blockman GO?
- Where can I find my User ID for Badlanders ?
- How to find Time Raiders User ID and Name?
- Where is my Ragnarok M: Eternal Love (SEA) Character ID?
- How to find my account number in Boxing Star?
- Where is my BLEACH Mobile 3D User ID?
- How to check Goddess of Victory: NIKKE User ID?
- Where can I find my Snap ID for Marvel Snap?
- Where is my ONE PUNCH MAN: The Strongest UID and SID?
- Where is my Arena Of Valor UID?
- How to check Arena Mania: Magic Heroes User ID?
- How to check Path to Nowhere User ID?
- Where is my Echocalypse User ID?
- How to find Character ID in Entropy 2099?
- Where is my Top Eleven Manager ID?
- How to find the user ID in MARVEL Super War (SEA)?
- Where is my Higgs Domino User ID?
- How to buy Hay Day Diamonds in KALEOZ?
- Mastering Metal Slug: Awakening - A Guide to Obtaining Rubies
- How to buy MapleStory R: Evolution Colored Diamonds?
- How to buy Wolf Game: Wild Animal Wars Color Diamonds?
- Exploring the World of Honkai: Star Rail
- How to Find World War Heroes ID?
- How to find Clash of Clans Player Tag?
- How to find Brawl Stars Player Tag?
- How to find Clash Royale Player Tag?
- How to find Cooking Adventure User ID
- Where can I find my Hunter ID for Love and Deepspace?
- Where can I find my User ID for The Ants: Underground Kingdom?
- How to find Harry Potter: Magic Awakened User ID?
- How to find Moonlight Blade M Character ID?
- Where can I find my User ID for Clash Guys?
- How to find Black Clover M's Server and Player ID?
- How to find Squad Busters Player ID?
- How to find AU3 Dance Star User ID?
- How to find Tarisland User ID?
- How to find Zenless Zone Zero User ID?
- How to find Draconia Saga User ID?
- How to find Captain Tsubasa: Ace DeNA ID?
- How to find Pokemon UNITE Support ID?
- How to find Hatsune Miku: Colorful Stage Player ID?
- How to find Phantasy Star Online 2 New Genesis Player ID?
- How to find Ensemble Stars Music User ID?
- How to find Overmortal Global RFID ?
- Where can I find my User ID for Once Human?
- Where can I find my User ID for Life Makeover?
- Where can I find my User ID for EVE Echoes?
- How to find Punishing: Gray Raven Role ID and Server ?
- How to find Saint Seiya: Legend of Justice Server and User ID?
- How to find Smash Legends Smasher Code?
- How to find Ghost Story: Love Destiny Role ID?
- How to find Invincible: Guarding the Globe User ID?
- How to find Lovebrush Chronicles User ID?
- How to find NBA Infinite User ID?