The following Gift Card Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to all Gift Cards (collectively, “Digital Goods”) that are purchased from KALEOZ. By purchasing, accepting, or using Digital Goods, you acknowledge and accept the terms and conditions of this Agreement. If you do not agree with this Agreement, do not purchase, accept, or use the Digital Goods.
1. General
1.1 By using a gift card(s) purchased from KALEOZ (referred to as the “Digital Goods”), you agree to abide by these terms and conditions (the “Digital Goods Terms”) in addition to the User Agreement for the Kaleoz.com website, which is incorporated herein by reference.
1.2 In the event of any conflict between the Digital Goods Terms and the User Agreement, the provisions of the Digital Goods Terms will prevail.
1.3 You should check the product description of the Digital Good for any specific terms, conditions, and expiry dates set by the Seller or merchant which KALEOZ will not assume any responsibility.
2. Responsibility for Digital Goods
Title to the Digital Goods and the risk of loss, destruction, or deterioration shall pass to you upon purchase. You shall assume full responsibility for the Digital Goods, including any associated pin codes. KALEOZ shall not be liable or responsible for any Digital Goods that are lost, stolen, destroyed, or used without your permission.
3. Redeeming Digital Goods
3.1 After completing your purchase, the redemption code for your digital goods will be displayed on the purchase confirmation page. Locate the 'Retrieve' button on this page and click it to obtain your code. Ensure you copy or note down the code accurately.
3.2 To redeem your digital goods, visit the designated website or platform. This is often a specific URL the retailer or publisher provides where the redemption process takes place.
3.3 If you encounter any issues during the redemption process, such as the code not working or the item not appearing in your account, please contact customer support for assistance. Be prepared to provide them with relevant details, including your purchase confirmation number and the code you are trying to redeem. This will help expedite the resolution of any issues you may be facing.
4. Customer Responsibilities
4.1 You acknowledge and agree to the following:
4.1.1 Digital Goods must be redeemed within the time frame specified in the product description;
4.1.2 Must not use Digital Goods in a manner that disrupts or negatively impacts other users or services provided by KALEOZ;
4.1.3 Digital Goods are provided “as is” without any guarantees. This means that KALEOZ does not warrant the quality, accuracy, or fitness for a particular purpose of the Digital Goods beyond what is explicitly stated in the product description;
4.1.4 Using a Digital Good indicates acceptance of these Digital Goods Terms;
4.1.5 KALEOZ disclaims all warranties, whether express or implied, regarding the Digital Goods, including but not limited to their accuracy, completeness, merchantability, or fitness for a particular purpose;
4.1.6 To the maximum extent allowed by law, KALEOZ excludes all implied warranties and remedies.
5. Refunds, Exchanges, and Cancellations
5.1 Digital Goods cannot be returned, refunded, or canceled by the Customer after purchase.
5.2 Exchanges of products or services purchased using Digital Goods are subject to the Seller’s terms and conditions. KALEOZ does not facilitate or manage such exchanges and bears no responsibility for the outcome of exchange requests between customers and sellers.
5.3 KALEOZ reserves the right to cancel or reject any Digital Goods if fraudulent activity is suspected.
6. Availability
6.1 KALEOZ does not guarantee the performance or reliability of its website.
6.2 KALEOZ may, at its sole discretion, suspend or discontinue the availability of Digital Goods without prior notice or liability.
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Data Use and Disclosure
7.1 You agree that KALEOZ may use or disclose their information in accordance with the KALEOZ Privacy Policy. You can withdraw your consent following the procedure outlined by KALEOZ.
7.2 Order fulfillment for Digital Goods may be managed by the seller, and you may receive pin codes directly from the Seller. KALEOZ requires all Sellers to adhere to applicable data protection laws and regulations when handling your information.
8. Miscellaneous
8.1 The rights and protections provided to KALEOZ under these Digital Goods Terms are additional to those under the User Agreement and Privacy Policy.
8.2 If any provision of these Digital Goods Terms, the User Agreement, or the Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
8.3 KALEOZ reserves the right to modify these Digital Goods Terms at any time. Continued use of Digital Goods after any changes indicates acceptance of the new terms.
9. Limitation of Liability
KALEOZ makes no representations or warranties of any kind, express or implied, as to the Digital Goods KALEOZ expressly disclaims all warranties of any kind, express or implied, to the fullest extent permissible under applicable law, with respect to the Digital Goods, including warranties of merchantability, quality, title, and fitness for a particular purpose. In no event shall KALEOZ, their officers, directors, employees, or agents be liable for any special, incidental, indirect, consequential, or punitive damages whatsoever, including those resulting from loss of use, data, or profits, however, caused and regardless of the theory of liability, arising out of or in connection with this agreement, even if KALEOZ has been advised of the possibility of such damages. In no event will KALEOZ’s aggregate liability (whether for breach of contract, tort, or any other legal theory) exceed the amount paid by you for the relevant card(s) and/or product or service that is most closely related to your damages. The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails to fulfill its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or other limitations set forth above, so the above limitations or exclusions may not apply to you. Without prejudice to the foregoing and to the fullest extent permitted by law, we shall have no liability to you if the Digital Goods infringe or are alleged to infringe any rights (including intellectual property rights) of any third party.
10. Law and Dispute Resolution:
You agree that the laws of Malaysia, without regard to principles of conflict of laws, will govern this Agreement and any dispute of any sort that might arise between you and KALEOZ in connection with this Agreement or any Digital Goods.