1. Offline Payment Method - Fund Transfer via Internet Banking/ATM/CDM
If your funds have been successfully debited from your bank account or cash has been transferred, please save or take a screenshot of the payment receipt as proof. Contact our Kaleoz Support via LiveChat immediately to claim your order payment. All manual transfer payments require contacting our support team to proceed with order collection.2. Online Payment Method - Credit/Debit Card, Cryptocurrency, E-wallets, etc.
If your payment was successfully deducted but your Kaleoz order status under "My Orders" remains unpaid or expired, the possible reasons are:(a) Pre-Authorized Payments (Failed Transactions)
Your bank may temporarily hold the payment while waiting for confirmation from the merchant. If our Kaleoz Support confirms the transaction was unsuccessful, the payment should be returned to your account within a few days, depending on your bank’s processing time.(b) Payment Processing Delays
Some payments may take additional time to process. Please check back after an hour or two.(c) Uncaptured Payment
If the payment was uncaptured, it will be processed automatically if successful. However, if rejected by our system, the amount will be refunded to your credit/debit card.3. Online Banking - Bank Transfers, FPX, Skrill, etc.
If your payment has been successfully deducted but the status under your Kaleoz account is still "unpaid" or "expired," please contact our Kaleoz Support via LiveChat. Our team will verify the transaction and provide further details. You may be required to submit a screenshot of the payment receipt.Additionally, certain bank payments may take 1-3 working days to process. If you experience delays, please reach out to our Kaleoz Support for assistance.