At KALEOZ, we strive to provide a seamless and efficient buying experience for our customers. However, it is important to note that buyers will not be eligible for a refund or replacement in the event of submitting inaccurate ID details. We want to ensure transparency regarding our policy and the responsibilities of both buyers and sellers in such situations.
Buyer Responsibility:
- It is the buyer's sole responsibility to provide accurate and correct ID details during the ordering process. We highly recommend double-checking all information before submitting the order to avoid any discrepancies or issues.Seller Obligations:
- Sellers on our platform diligently deliver orders or products to the ID provided by the buyer. Once the order is completed and delivered to the specified ID, sellers fulfill their obligations as per the transaction agreement. Therefore, sellers cannot be held responsible for any inaccuracies in the ID information provided by the buyer.Refund and Replacement Policy:
- Due to the nature of our system and the reliance on accurate ID information, KALEOZ does not provide refunds or replacements for orders where incorrect ID details were submitted. This policy ensures fairness for all parties involved and maintains the integrity of our platform.We strongly encourage buyers to carefully review their order details, including the accuracy of ID information, before finalizing the purchase. This will help avoid any inconvenience or disappointment arising from the inability to receive a refund or replacement due to inaccurate ID submissions.
In cases where buyers realize they have provided incorrect ID details, we recommend contacting our KALEOZ Support or the seller chat promptly. Although we cannot guarantee a resolution, our team will do their best to assist you and explore any available options.
We appreciate your understanding and cooperation in adhering to our Refund and Replacement Policy for Incorrect ID Submissions. Should you have any further questions or concerns, please do not hesitate to reach out to our KALEOZ Support for assistance.
Note: This policy is in accordance with our terms of service and is subject to change without prior notice.