Click on the "Order details" or the order number "KXXXXXX" under the My Sales Orders. Next, click the "Post Comment" option to upload the delivery proof then Post Comment to save it to the Order Log.
- Why choose KALEOZ?
- How do I sell items on KALEOZ?
- How do I withdraw my earnings?
- Can I change my account currency?
- Changing my email address and/or mobile phone number
- Why is my KALEOZ account suspended?
- How do I reset my password?
- How do I enable KChat message notifications?
- How do I change my region setting?
- How do I edit my account information?
- I’ve made my payment via bank transfer but my order is still unpaid.
- How do I cancel an order that has already been paid for?
- How do I verify my phone number?
- How do I unlink my SNS account? (Facebook/Twitter/Google/VK/QQ)
- Why my KALEOZ account is locked?
- Why do I have to submit a selfie with ID card for seller verification?
- How do I register for a KALEOZ account?
- KALEOZ Customer Service and Support Contact Guide
- How do I check my KALEOZ balance?
- How do I leave a message for KALEOZ? What is Support Message?
- What is KALEOZ Account Balance?
- How do I change my username?
- How do I change my password?
- How do I check my purchase history?
- Can I have multiple KALEOZ accounts?
- How do I delete my account?
- How do I cancel the account deletion request?
- Why I don't receive notification emails from KALEOZ?
- How to whitelist KALEOZ in Gmail?
- FAQs: What should I do if an order has been placed but selected on the wrong payment option?
- FAQs: KALEOZ Account Identity Verification
- How to link your social media accounts to KALEOZ?
- What should I do if my KALEOZ account shows suspended?
- How can I attach an image in KALEOZ LiveChat?
- How can I rate a KALEOZ LiveChat conversation?
- KALEOZ Gift Card FAQ
- How do I contact a seller?
- Paying for your order with Cryptocurrency on KALEOZ
- How do I make a purchase on KALEOZ?
- How do I top up my KALEOZ balance?
- I haven't received my paid order, but seller marked it as delivered
- What happens if I have not received my order? Can I ask for a refund?
- Can I request a refund for my payment?
- I have successfully cancelled an order. Where are my funds now?
- How do I identify a good seller?
- How do I rate a seller?
- What payment methods does KALEOZ support?
- I paid for my order. What should I do now?
- How do I pay for my order with my KALEOZ balance?
- When should I click "Confirmed received"?
- Why did my payment attempt fail?
- What happens if the order is not paid within the given time?
- Can I make orders from multiple different sellers in my shopping cart and check them out all at once?
- What can I do if the products or services delivered is different from the description?
- Why I can't top up my KALEOZ balance?
- Why can't I purchase products from certain games on KALEOZ?
- Refund and Replacement Policy for Incorrect ID Submissions
- How do I cancel my unpaid order?
- How do I check my order details?
- Am I eligible for the in-game first-time top up bonus?
- How do I pay using ShopeePay on KALEOZ?
- How to pay via FPX Online Banking [MYR] in KALEOZ?
- Offline Payment by Internet Banking Transfer, ATM Transfer and Cash Deposit Machine
- How do I pay using Touch n Go eWallet on KALEOZ?
- What are Payment Processing Fees?
- Why is the transaction amount charged on my bank account/e-wallet different from the amount shown on my order?
- How do I track my order status?
- Paying with Razer Gold Wallet in KALEOZ
- Topping up your KALEOZ Balance with a Razer Gold prepaid card
- I did not get any SMS verification codes when processing payment. What can I do?
- How do I manually request a refund for an order I already paid for?
- Is there a limit for how many items I can add to my shopping cart?
- Paying via Razer Cash with 7-Eleven/Physical Store
- Is there a limit to the payment amount for a single order?
- I paid for my order, but why is my order status still not paid?
- Can I cancel the balance refund request while it's under processing?
- How to partially refund an order?
- FAQs: Credit/Debit card payment attempts failed
- Payment via Stripe (Credit/Debit Card)
- How to request a refund for Stripe Payments (Credit/Debit Card)?
- When should I expect my refund?
- How do I check the seller last active time?
- How to make payment via Boost e-wallet [MYR] in KALEOZ?
- How to pay using Skrill in KALEOZ?
- How to pay using Maybank QRPay in KALEOZ?
- How to make payment via VISA&MasterCard [MYR] in KALEOZ?
- How to pay using Rabbit Line Pay (THB) in KALEOZ?
- How to pay using PromptPay Bank Transfer (THB) in KALEOZ?
- How to pay using TrueMoney E-wallet (THB) in KALEOZ?
- How to pay using Kasikorn Bank [Offline Payment] in KALEOZ?
- How to pay using DuitNow QR Code in KALEOZ?
- How to pay using PayNow [SGD] in KALEOZ?
- How to pay using GCash [PHP] in KALEOZ?
- How to pay using QRIS [IDR] in KALEOZ?
- How to pay using Bakong KHQR [USD] in KALEOZ?
- How to pay using Paysafecard in KALEOZ?
- How to pay via AXS Kiosk [SGD] in KALEOZ?
- How to pay using Pi Pay [USD] in KALEOZ?
- How to pay using OneCard in KALEOZ?
- Can I combine KALEOZ Balance with other payment methods to pay for an order?
- How do I get the KALEOZ gift card pin that I purchased from SEAGM?
- Why is my order status "Unpaid" despite deduction from my card?
- Why is my Cryptocurrency payment successful but my order still shows waiting payment?
- Why is my account still suspended even though KALEOZ support has removed the suspension?
- How to pay using Dana [IDR] in KALEOZ?
- How to pay using Neosurf in KALEOZ?
- How to pay using E Money [USD] in KALEOZ?
- How to pay using Acleda Bank [USD] in KALEOZ?
- How to pay using AMK Bank [USD] in KALEOZ?
- How to pay using Vietcombank online banking [VND] in KALEOZ?
- How do I check seller's reputation?
- Why is my order marked "Expired"?
- How to check your Payment Order Number in KALEOZ?
- Why do I got charged more than the merchant's total price when I used the Stripe Credit/Debit Card to pay for the order?
- Why do I got charged more than the total price when I used the Cryptocurrency to pay for the order?
- Why does my Stripe Credit/Debit payment keep getting rejected?
- When will I receive my refund for rejected Stripe Credit/Debit payment?
- How to pay using iDEAL [EUR] in KALEOZ?
- How to pay using Bancontact/Mister Cash [EUR] in KALEOZ?
- How to pay using EPS (Netpay) [EUR] in KALEOZ?
- How to pay using Boleto [BRL] in KALEOZ?
- How to pay using Payco [KRW] in KALEOZ?
- How to pay using Samsung Pay [KRW] in KALEOZ?
- How to pay using Lawson [JPY] in KALEOZ?
- How to pay using FAST [SGD] in KALEOZ?
- How to pay using FamiPay Ewallet [JPY] in KALEOZ?
- How to pay using Pipay [USD] in KALEOZ?
- How to pay using Brazil Itau Bank [BRL] in KALEOZ?
- How to pay using Oncash Korea [KRW] in KALEOZ?
- How to pay using Brazil Banco do brazil [BRL] in KALEOZ?
- How to pay using KakaoPay [KRW] in KALEOZ?
- How to pay using MyBank [EUR] in KALEOZ?
- How to pay using Permata Bank [IDR] in KALEOZ?
- How to pay using LinkAja [IDR] in KALEOZ?
- Sales Tax and Service Tax (SST)
- Prohibition of Illegal Activities for Sellers
- Seller Rules and Regulations
- Seller Withdrawal Fees
- Becoming a seller on KALEOZ
- The Premium Seller Programme
- Seller Level Rating and Sales Fees
- Seller Assistant FAQ
- Why is my withdrawal transaction delayed?
- Becoming a trusted/reputable seller
- Creating an item listing
- How do I edit my product information?
- What should I include in my item descriptions?
- Sales Order Status Guide and Overview
- How do I contact a buyer?
- I accidentally clicked on “Delivered” without delivering the order. What can I do?
- I delivered the order to the buyer but the buyer insists that they did not receive the item(s). What can I do?
- How do I refund/cancel an order to the buyer?
- How do I proceed with withdrawal verification?
- Duplicate Listings Policy
- What is auto-reply and how do I setting it up?
- How do I view my account transaction history?
- How do I setup quick replies and use it in KChat?
- Can I request for KALEOZ to make a new game listing if I can't find it on the website?
- Uploading delivery proof in the Order Log section
- I have delivered the order but the buyer did not confirm the delivery.
- Is there a notification when new orders come?
- How long should I keep the delivery proof?
- What should I do to an abusive review?
- How to duplicate an item listing? What is the "Duplicate" option?
- What is the "Close Store" feature?
- How do I respond to a buyer review?
- 5 Tips for KALEOZ sellers
- Product Promo Feature
- How do I check a buyer's purchase history?
- Where do I edit my bank account details?
- Why I can't submit a seller application?
- Do I have to register a Rapyd account to withdraw my income?
- What do I need to provide for the Know-Your-Customer (KYC) verification?
- How do sellers bind with multiple withdrawal bank accounts?
- How do I set the purchase limit for my listings?
- What shall I do before delivering the orders?
- Why my seller application has been rejected?
- How to use Multiple Edits feature to manage bulk product listings?
- Boosting Service: Extending Delivery Time to 7 Days
- Game Account Selling Policy
- A Guide to PUBG Mobile UC: How to Get UC and What You Can Buy?
- Where can I find my User ID for Whiteout Survival?
- Where can I find my User ID for Honor of Kings?
- Where can I find my Role ID for Hello Café?
- Where can I find my User ID for Ace Racer?
- Where can I find my Account ID for Puzzles & Survival?
- How to Redeem a Roblox Gift Card?
- How do I retrieve a CD-Key/Pin/Code?
- How to find my Sausage Man ID?
- How to find my PUBG Mobile Player ID?
- How to find my Game ID for Bullet Angel?
- How to find my Free Fire ID?
- How to find your User ID & Zone ID in Mobile Legend: Bang Bang (MLBB)?
- How to find my Business Registration No. for Counter:Side?
- How to buy Genshin Impact Genesis Crystals?
- How to buy EOS RED Diamonds at the lowest price?
- How to buy Identity V Echoes?
- How to find my RID and Server for MU Archangel?
- How to check The Legend of Neverland Character ID？
- Alchemy Stars - What are the uses of Lumocrystals?
- How to find my Bigo ID and Verification code for Bigo Live?
- Where to find my WeSing ID?
- How to buy Be The King: Judge Destiny Gold?
- How to check Honkai Impact 3 User ID?
- How to check Dragon Raja SEA User ID?
- How to check Dynasty Warriors: Overlords Character ID?
- How to find my User ID for Ulala: Idle Adventure?
- How to find my Space ID for Super Sus -Who Is The Impostor?
- How to check New Soul Land (SEA) User ID?
- How to buy TikTok (Dou Yin) Coin?
- How to buy Chimeraland Amber?
- FAQs: Purchasing Genshin Impact Genesis Crystals
- How to find my Role ID for Cloud Song: Saga of Skywalkers?
- How to find my Character ID for Naruto: Slugfest-X
- How to buy Elelive Elecoins?
- How to buy Legacy of Discord Diamond?
- How to find my Mango Live user ID?
- How to find my Onmyoji Arena Player ID
- How to find User ID in Ragnarok X: Next Generation?
- How to find my Player ID for Tom and Jerry: Chase?
- How to buy Slam Dunk Mobile Point?
- How to buy Asphalt 9: Legends Tokens?
- How to buy Free Fire Max Diamonds?
- Where's my Player ID for Alchemy Stars?
- How to find my Lita ID?
- How to find my Super Mecha Champions User ID?
- How to find my MICO ID?
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- How to find my Yalla Live User ID?
- How to find Jade Dynasty: New Fantasy User ID and Role ID?
- How to find PUBG: New State Mobile Account ID?
- How to buy Fantasy Town Ruby?
- How to find Apex Legends Mobile Player ID?
- How to find my Character ID in Laplace M SEA?
- Where's my Eclipse Isle User ID？
- How to buy DC Worlds Collide Diamonds?
- How to find My Hero ID in My Heroes?
- How to find LifeAfter Account ID?
- How to check The Lord of the Rings: Rise to War UID？
- How to buy Top Mech: Future Wars Gold?
- How to find Ragnarok:The Lost Memories UID?
- How to find my ZEPETO ID?
- How to find Ys 6 Mobile Role ID?
- Where to find my User ID for Nimo TV?
- Where to find my Player ID for Teen Patti Gold?
- How to find my Likee ID?
- Where to find my WeTV ID?
- Where to find my Role ID for Never After?
- How to find Auto Chess User ID?
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- How to find DDTank Origin Account ID?
- Where is my User ID for Ludo Club?
- How to find Player ID in Seven Mortal Sins X-TASY?
- How to buy Omega Legends Gold?
- How to find DC Worlds Collide Player ID?
- How to find Flash Party ID?
- How to find Hyper Front Role ID?
- Where is my Player ID for Tower of Fantasy?
- How to find my Business Registration No. in Counter:Side - SEA?
- How to find Monkey King: Arena of Heroes Character ID & Server?
- Where to find my MU Origin 3 Role ID?
- How to find my MeMe Live ID?
- How to find MU Origin 2 User UID?
- How to find Lords Mobile IGG ID?
- How to find character ID in Dynasty Warriors: Overlords (SEA)?
- Where to find my Heroes Evolved Player ID?
- How to find Character ID in Knives Out?
- How to find Thetan Arena User ID?
- Where to find my Light of Thel: Glory of Cepheus (SEA) user ID?
- Where is my Perfect World Mobile user ID and character ID?
- How to find Tantan ID?
- How to find Torchlight: Infinite Character ID and Name?
- Where to find my User ID for Blockman GO?
- Where can I find my User ID for Badlanders ?
- How to find Time Raiders User ID and Name?
- Where is my Ragnarok M: Eternal Love (SEA) Character ID?
- How to find my account number in Boxing Star?
- Where is my BLEACH Mobile 3D User ID?
- How to check Goddess of Victory: NIKKE User ID?
- Where can I find my Snap ID for Marvel Snap?
- Where is my ONE PUNCH MAN: The Strongest UID and SID?
- Where is my Arena Of Valor UID?
- How to check Arena Mania: Magic Heroes User ID?
- How to check Path to Nowhere User ID?
- Where is my Echocalypse User ID?
- How to find Character ID in Entropy 2099?
- Where is my Top Eleven Manager ID?
- How to find the user ID in MARVEL Super War (SEA)?
- Where is my Higgs Domino User ID?
- How to buy Hay Day Diamonds in KALEOZ?
- Mastering Metal Slug: Awakening - A Guide to Obtaining Rubies
- How to buy MapleStory R: Evolution Colored Diamonds?
- How to buy Wolf Game: Wild Animal Wars Color Diamonds?
- Exploring the World of Honkai: Star Rail
- How to Find World War Heroes ID?
- How to find Clash of Clans Player Tag?
- How to find Brawl Stars Player Tag?
- How to find Clash Royale Player Tag?
- How to find Cooking Adventure User ID
- Where can I find my Hunter ID for Love and Deepspace?
- Where can I find my User ID for The Ants: Underground Kingdom?
- How to find Harry Potter: Magic Awakened User ID?
- How to find Moonlight Blade M Character ID?
- Where can I find my User ID for Clash Guys?
- How to find Black Clover M's Server and Player ID?
- How to find Squad Busters Player ID?
- How to find AU3 Dance Star User ID?
- How to find Tarisland User ID?
- How to find Zenless Zone Zero User ID?
- How to find Draconia Saga User ID?
- How to find Captain Tsubasa: Ace DeNA ID?
- How to find Pokemon UNITE Support ID?
- How to find Hatsune Miku: Colorful Stage Player ID?
- How to find Phantasy Star Online 2 New Genesis Player ID?
- How to find Ensemble Stars Music User ID?
- How to find Overmortal Global RFID ?
- Where can I find my User ID for Once Human?
- Where can I find my User ID for Life Makeover?
- Where can I find my User ID for EVE Echoes?
- How to find Punishing: Gray Raven Role ID and Server ?
- How to find Saint Seiya: Legend of Justice Server and User ID?
- How to find Smash Legends Smasher Code?
Uploading delivery proof in the Order Log section