When should I expect my refund?
Check your refunded paid order(s) when you click "My orders" in your KALEOZ account. Here’s what the status means:
Refund status: Refunded
It means: Your order refund is complete on KALEOZ. The money has been processed and credited to your KALEOZ account balance.
NOTE: Do contact KALEOZ Support if you wish to refund the money back to your original form of payment/bank account. Some payment was not able to proceed back to the original method.
Using the table below, check on the duration of when you would receive your refund. The refund takes different amounts of time depending on how you made the original payment.
Payment Method: | Refund to: | When to receive the refund: |
Any KALEOZ Supported payment method [s] | KALEOZ Account | Within the same day/immediately [Within a few minutes time] |
Credit/Debit Card | Credit Card | 1. 10+ working days, 2. The processing time may be extended according to each credit card issuer. |
Debit Card | 1. 10+ working days, 2. The refund may take up to 30 days to appear on your debit card statement. |
Online banking | Bank | 1. Within 1-3 working days,
2. The processing time may be extended according to each bank. |
E-Wallet | E-wallet | 1. Within the same day/immediately, 2. Within 5-7 working days, 3. The processing time may be extended according to each wallet used. |
Manual transfer, ATM, or Cash Deposit
[Applied to MYR
& THB Only] | Bank | 1. Within 1-3 working days
(i) Payment/order refunded before 11 am [GMT+8] will be processed on the same working day.
(ii) Payment refunded after 11 am will be processed in the next working day(s). 2. The processing time may be affected by banks and country, and sometimes it may take up to 10+ working days,
3. If a refund request is made on weekends, public holidays, or after 4 pm on Friday [GMT+8], it will be processed on Monday. |