You may try to contact the seller via Kchat for clarification. If there's no response from the seller, kindly click on "Request Refund" on the order details page. You may escalate this dispute to the KALEOZ Support team for further investigation if the seller refuses to refund the order. Notes: The buyers have a 72-hour period to refute a waiting confirmation order. Otherwise, it will be deemed successfully delivered after the stipulated time frame. How do I request a refund for the "Waiting Confirmation" order? Step 1: Go to your "My Orders" page. Click on the order number "KXXXXXXX" to proceed to the order details page. Step 2: Click on the "Request Refund" to initiate the refund process. Step 3: Once the refund request is submitted, the seller has 24 hours to respond to your refund request. If the seller does not respond to this refund request within 24 hours, the system will automatically refund the order to the buyer. Step 4: If the seller rejected your refund request, you may c

We understand that receiving your order in a timely manner is important to you. However, there may be situations where the delivery is delayed or you haven't received your order at all. In such cases, KALEOZ offers a comprehensive refund process to address your concerns and ensure your satisfaction. Before requesting a refund, we recommend reaching out to the seller through KChat to remind them to fulfill the order. Communication can often resolve issues and lead to a quicker resolution. If you haven't received your order despite contacting the seller, please refer to the following refund options available to you.Automatic Cancellation after 72 Hours:To safeguard your interests, we have implemented an automatic cancellation policy. If, within 72 hours (3 days) of payment, the seller fails to deliver your order, our system will intervene and cancel the transaction. The refunded amount will be credited back to your KALEOZ account balance. Please note that this process occurs automaticall

1. Offline Payment Method - Fund Transfer via Internet Banking/ATM/CDM If your funds have been successfully debited from your bank account or cash has been transferred, please save or take a screenshot of the payment receipt as proof. Contact our Kaleoz Support via LiveChat immediately to claim your order payment. All manual transfer payments require contacting our support team to proceed with order collection. 2. Online Payment Method - Credit/Debit Card, Cryptocurrency, E-wallets, etc. If your payment was successfully deducted but your Kaleoz order status under "My Orders" remains unpaid or expired, the possible reasons are: (a) Pre-Authorized Payments (Failed Transactions) Your bank may temporarily hold the payment while waiting for confirmation from the merchant. If our Kaleoz Support confirms the transaction was unsuccessful, the payment should be returned to your account within a few days, depending on your bank’s processing time. (b) Payment Processing Delays Some payment

After paying for your order, you should contact the respective seller on KChat to proceed with your order. You can click on the chatbox to start chatting with the seller. Additional info: A BLUE dialogue box means that the seller is online, a GREY dialogue box means that they are offline.Please note that in some cases the seller might not be able to respond to you immediately due to various reasons. We advise checking for the seller's availability before placing an order by contacting the seller.

To cancel an order after payment, buyers will need to contact the respective seller via KChat to cancel their order. Otherwise, the order will be canceled automatically after 3 days (72 hours).

You are advised to check whether you receive the right thing and amount before you click "Confirmed received". Once confirmed, the order payment will be transferred to the seller's account and it cannot be reversed. Any issues, such as scams, items not delivered, or items different from the description will not be under our obligation anymore since the order was completed under your consent via clicking “Confirmed received”.

It's possible that the payment you're referring to has been stopped by the payment source. When a payment is stopped, it may be a pattern associated with a higher-than-normal risk detected by the internal security system. Failed payment may be caused by one of the reasons below: Insufficient balance in your bank account/card. Incorrect payment details entered.Payment might not be able to proceed if the mobile number is unverified.  Payment limit reached. You are advised to use alternative payment methods available by selecting your country. Declined by the bank. Contact the respective bank to inquire about the issue. If you still have issues with your payment, try using different payment methods. If you wish to further check on your payment issue, please contact KALEOZ Support via Kchat.

Once an order has been placed, the buyer must make the payment within 1 hour. Unpaid orders will automatically expire after 1 hour and the buyer will have to place a new order. Please note that any changes in price would not affect the current order. However, if the order expires and a price change by the seller occurs, the buyer will need to adhere to the price changes during re-ordering.

You are advised to communicate with the seller via KChat and request the seller to deliver the item as described. Do not click “Confirmed received” before you receive the right thing from the seller.

You do not need to cancel your unpaid order because unpaid orders will automatically expire after 1 hour. 

Step 1: Login to your KALEOZ account. Mouse over your username to see your user panel then go to "My Orders".Step 2: You will see a list of all orders made. Find the order you wish to check and click on the order number (eg: KXXXXXXX). Step 3: Your order information will be displayed. Check the image below for an example.

Step 1: Go to "My Orders" after logging in to your KALEOZ account.Step 2: Choose the order status you wish to see. Step 3: Click the Order ID KXXXXXXX to see more details of the specific order. Order status might be shown as below: Waiting Payment - Orders awaiting payment. Unpaid orders will expire after 1 hour if no payment is made. Waiting Delivery - Orders that have been paid for and awaiting delivery from the seller. Waiting Confirmation - Orders that have been delivered by the seller and awaiting confirmation from the buyer. Refunding - Orders that have been canceled. Any payments made are returned to your KALEOZ balance. Deleted - Orders that have been deleted by the user.Expired - Unpaid orders that have expired after the 1-hour period.

We understand that there may be instances where you need to request a refund for a paid order on the KALEOZ platform. This guide will provide you with step-by-step instructions on how to request a refund manually. It's important to note that manual refund requests can only be initiated after ONE hour of payment.Here's how you can manually request a refund:1. Hover your mouse over your KALEOZ account name to access the user panel.2. Click on "My Orders" from the dropdown menu. [click here to access the "My Orders" page quickly]3. Locate the Order ID (KXXXXXX) corresponding to the order you wish to refund.4. Click on the Order ID to open the order details page.5. Look for the "Request Refund" button and click on it. 6. After submitting the refund request, the refund will not be processed immediately. The seller has up to 6 hours to review the request and either deliver the order or approve the refund. If the seller does not respond or deliver the order within this time frame,

Due to latency issues, the payment in the payment service provider's system may be delayed, please wait at least 1 to 2 hours. If the payment status has not changed after 2 hours, please contact our KALEOZ Support and let us assist you in this issue.

Step 1: Proceed to "My Orders", then select the order.Step 2: Select "Request Refund".Step 3: You can modify the refund amount before submitting.REMINDER: Please ensure both parties have agreed with the refund request in order to eliminate any conflict.