As a seller on KALEOZ, you must comply with all local laws and regulations, as well as our platform's policies regarding prohibited activities. Specifically, sellers are prohibited from engaging in any illegal activities, including but not limited to: 1. Selling products or services obtained through illegal means, such as hacking, cheating, or exploiting game bugs or glitches. 2. Selling products or services that violate the terms and conditions of the game developers or publishers. 3. Engaging in unauthorized, illegal, or fraudulent transactions, including but not limited to using stolen credit cards or other forms of payment, and initiating chargebacks or refunds without proper justification, is not allowed in the charging service. Any attempt to use credit cards to charge for services in the charging service will result in the account being suspended or terminated. 4. Using KALOEZ to facilitate any illegal activities, including but not limited to money laundering. Any seller foun

Important Notices: The Royal Malaysian Customs Department has announced that effective 1 March 2024, the Sales and Service Tax (SST) rate will be increased from 6% to 8%. In view of this announcement, Kaleoz will revise the SST rate for platform fees charged to sellers from 6% to 8%, also effective 1 March 2024. Link to announcement HERE Dear valued users, With the implementation of SST in Malaysia effective from 1st September 2018, SEA Gamer Mall Sdn Bhd will impose service tax on all taxable services rendered at KALEOZ.com from 1 January 2020, under the Service Tax Guideline on Information Technology Services dated 9 August 2018. What is Sales Tax? Sales Tax is a single-stage tax charged and levied: On taxable goods manufactured in Malaysia by a taxable person and sold by him (including used or disposed off); and On taxable goods imported into Malaysia What is Service Tax? Service Tax of 8% is a tax charged on: any provision of taxable

Sellers must deliver within the stipulated delivery speed time using the delivery method stated in the listed item's description. Sellers must capture screenshots both before and after each trade or record a video as evidence of delivery. The delivery evidence can be shared on the Order Details page in the Order Log section. For video evidence, you may email it to [email protected] with the subject of "Video Recording of Order KXXXXXXX." All communication and correspondences must go through KALEOZ.com using the Order Log messaging system and/or the KChat live chat system. Sellers may not use KALEOZ to provide offsite or personal offers:: ALL ITEM listings cannot contain any description of the seller’s contact information NO personal contact information may be given to buyers through KChat For the offense of Rules 4.1 or 4.2, sellers will be given one warning ONLY. A second offense will result in immediate account suspension and the seller’s account balance a

To become a seller, follow the steps below: Step 1: In the navigation panel, click on "Become a Seller". Step 2: Click on "Start Earning" and link to the Seller Verification form below. Step 3: Fill in the form with your FULL NAME, DOCUMENT/NUMBER, ADDRESS, and TAX INFORMATION (if applicable) exactly as it appears on your Identity Card, Passport, Driver's License, or Residence Permit. Step 4: After filling in all the details, click on "Submit Seller Verification". Step 5: You will need to click on the "LINK to complete seller verification" to proceed with document submission. Step 6: Follow the instructions to submit your documents for Seller Verification.Step 7: Get ready for your video selfie!NOTE: If you accidentally "Cancel" the pop-up message for accessing your microphone and camera, don't panic. You may click the reverse arrow to go back to Step 6.Step 8: Within 24 hours, you will receive a notification regarding your application. Get ready to st

Fund withdrawal fees vary. Refer to the info below: The cut-off time is 11 AM. Withdrawal requests after 11 AM will be processed on the next working day. All times stated are expressed in GMT+8 Kuala Lumpur time.Withdrawal will be processed during normal working days (Monday to Friday) except National Public Holidays. Kindly refer to the Malaysian Calendar.

What is the KALEOZ Premium Seller Programme? KALEOZ exclusively selects premium sellers in recognition of their outstanding sales and customer service. As a Premium Seller, you will be identified by the "Premium Seller" badge, which will be displayed on your store and on all of your listed products. What are the benefits of being a KALEOZ Premium Seller? Receive a Premium Seller badge that decorates your username, visible on your store and all product listings to help you stand out. Improve the visibility of your product listings with the premium seller badge to boost shop exposure and increase the conversion rate. Exclusive access to certain product listings. What happens if I no longer meet the Premium Seller requirement after getting my Premium Seller status? If a Premium Seller fails to meet the certain requirements, the Premium Seller badge will be temporarily revoked until all the necessary criteria are met again. This badge status is updated monthly. Therefore, sellers m

KALEOZ charges small Sales Fees of each item sold by default. These can be reduce by selling more and getting good ratings from buyers. Sales Fees may vary depending on the games/products.

How to recruit a seller assistant on KALEOZ To recruit a seller assistant, please refer to the steps below: Click on your username as displayed and choose “My Assistant” from the drop-down list. Insert the email address of the person you wish to recruit in the “User email address” box and click “Send”. Once the recruitment email has been sent, the user will receive an invitation from you and the user is required to click “Accept” in order to become your seller assistant. What is a seller assistant & what do they do? A seller assistant can assist in managing orders, product management and also chat with the buyers via Kchat. Take note that the invitation is only valid for 24 hours. Does the seller assistant require a registered KALEOZ account? Yes, this is compulsory. Can a user become a seller assistant of more than one seller? No, this is not allowed. Can a seller assistant apply to become a seller? Once you become an assistant, you

Withdrawal will be processed during normal working days (Monday-Friday) except National Public Holidays. Kindly refer to the Malaysian Calendar. Should you have any inquiries, please do not hesitate to Contact Us.

To gain the trust of your buyers, you should deliver orders on time and accurately. Delivering orders will not only get you good reviews, but also help get a higher order success rate and a better seller rating. On top of that, to avoid getting bad reviews, you should close your store during times when you are not operating or not available. Learn more:Seller Level RatingsWhat is the "Close Store" Feature?

Step 1: Under "My Product", click on "Create new item"Step 2: Input the game name you wish to sell, then select the item type and platform. Step 3: Input the item details clearly in the particular column. Select a cover photo for your product. Step 4: You may click "Save and List Product" once you have done inputting all the details to list your product on sale. Or you may choose "Save as my Product" and list your product later.

Step 1. Go to “My Products”, click on the gear wheel icon on the side, and then “Edit item”.   Step 2. After you have done editing, click on “Save And List Product” and you are good to go. Alternatively, you may click “Save As My Product” to save it as a draft and list it for sale later.

Your items’ descriptions must be relevant and concise according to the item you’re selling. Please make sure that the information provided is correct to prevent any possible misunderstanding or inconvenience to buyers. It is always good to include your online time and downtime according to your local timezone so that the buyer would know when to expect you to deliver the items or respond to their KChat inquiries. Check HERE for seller rules and regulations.

About Sales Order Status guidelines You may click on "My Sales Orders" to check your sales order history. · Waiting Delivery - Paid order awaiting for the seller to deliver.Sellers will be given 72 hours to deliver the products/services. Otherwise, our system will refund the order automatically.- Click on the “Delivered” button once you've delivered the goods.- You may choose "Refund to Buyer" if you're unable to deliver the goods or the buyer request to refund the order. (To avoid bad reviews from buyers).· Waiting Confirmation - Delivered order waiting for the buyer to confirm the delivery.For security reasons and in accordance with the KALEOZ Protect policy, sellers need to wait for buyers to click 'Order Received' after completing an order.- The system will automatically mark a delivered order as completed after 72 hours (3 days).- Sellers may contact the buyer through KChat to inform the delivered order and ask for a good review.· Refunding - Buyer requested a refund for an

Communication between buyers and sellers can be done via KChat by clicking on the chat box icon below the buyer's name.